Target Group Identification
and Outreach

• Who is the program serving?
• Is the program fulfilling its outreach mission?

• How many clients received credit and/or training-related services?
• What is the magnitude of program services delivered in a fiscal year?
• What is the volume of lending activity?

• What is the quality of the portfolio?
• How does the level of risk in the portfolio influence portfolio quality?

• To what extent does the program succeed in assisting clients to achieve key training objectives?

• How efficiently does the program use internal resources?
• How self-sufficient is the program?
• How diversified is the funding?